Regulations

 

  • It is necessary to validate your transport tickets at the start of your journey and only once per journey even if you use more than one train or tram. If you are not a travel card holder, you should purchase a ticket at a counter or vending machine in a station. Should these not be available, you must do so at the ticket vending machine near the train or tram before boarding.
  • You must conserve your ticket until leaving FGV facilities and show it to any FGV agent upon request.
  • The fine for traveling without a valid transport ticket is 50 €.
  • TATs and reduced TAM passes are personal and non-transferrable.
  • Multi-journey passes and ordinary TAM passes may be used by multiple people taking the same journey.
  • Single tickets are for immediate use. They must be validated within 30 minutes after purchase.
  • Children under 10 years of age may travel free of charge (except in TAM-Metropolitan zones) while accompanied by a responsible adult with a valid transport ticket.
  • Interrupting a journey and continuing on a subsequent train with the same ticket is prohibited except in the case of changeovers.
  • Changeovers, which are understood as continuing a journey to your destination on a different line as the one used from the beginning of the journey, must be done at designated stops.
  • You may not use the changeover option to travel in the opposite direction with the same ticket.
  • You must request a stop to board or exit a train/tram.
  • Smoking is prohibited inside trains/trams.
  • Do not introduce bulky or dangerous objects in trains and refrain from doing anything that may disturb other passengers.
  • If you are traveling with a bicycle, you should get information on timetables and conditions for their transport before boarding trains/trams.
  • You may not travel with animals except for guide dogs and, if other passengers do not object, small domestic animals in cages or similar pet carriers while you ensure they will not incur inconvenience or damages.
  • Do not distract the driver. If you wish to report any incident, please contact the Supervisor or use the intercommunication system installed near the doors.
  • Do not approach the edge of the platform until the train has come to a stop.
  • It is prohibited to board or exit a train or tram after the acoustic signal indicating the closing of doors has sounded.
  • Failure to comply with these restrictions may result in fines of up to 2.000 euros in accordance with Law 6/2011 on Mobility in The Valencian Community dated April the 1st and established by la Generalitat.