Our facilities

Ferrocarrils de la Generalitat Valenciana, is constantly adapting its facilities to accessibility requirements.

Suppression of architectural barriers

  • All train and TRAM stops are adapted for people with reduced mobility as well as for wheelchair users.
  • Underground stations have escalators and are equipped with lifts, specially designed for people with reduced mobility, that connect lobbies with streets and with platforms.
  • There are ramps to provide wheelchair users access from platforms to units at all stops.

Note on wheelchairs, electric and scooters

By wheelchair, for the purposes of the regulations (RD 1544/2007, of November 23 and its modification published of September 20, 2019), the product of support for the mobility of people included in the object and field of Application of the following standards:

a) Manual propulsion wheelchairs. According to UNE-EN 12183.

b) Wheelchairs with electric motor and scooters with electric motor with three or more wheels. According to standard UNE-EN 12184, and that they can be included in Classes A and B, or in Class C provided that it meets the dimensions and maneuvering zone established for Class B. The maximum dimensions of length and width are respectively , of 1,300 by 700 millimeters.

Suppression of barriers in Communication

Communication devices for the hearing impaired Communication devices for the hearing impaired

WhatsApp avatar Alternative WhatsApp messaging

Telephone messaging service for people with hearing impairment. It is a convenient and straightforward alternative to voice communication and is provided through the station intercom support services and the customer service line.

  • Anybody who has a problem in the TRAM d’Alacant station can use the corresponding intercom number to request help or information. This service will be available during the same hours as the station’s opening hours:


TRAM d'Alacant Information and Customer Service



609 940 275

  • For any communications or requests for information dealt with by the 900 customer service line, these will be answered during the same hours as the telephone helpline, in operation from Monday to Sunday:
TRAM d'Alacant Telephone Attention Service


Customer Service


696 900 888

Communication devices for the visually impaired

  • The teleindicators of the L2 stops have a Cyberpass device, which allows you to listen to information about the passage of the next trains, from the loudspeaker that the stops have. This device is operated by means of a control developed by ONCE and by means of a bluetooth system.

SVisual video-interpretation service in Spanish sign language SVisual video-interpretation service in Spanish sign language

SVIsual makes it possible for deaf and hearing impaired people to have personal, direct and immediate communication.

This service is available in:

  • Luceros Customer Area
  • Dénia Customer Area