Customer service

TRAM d’Alacant has a customer area at Luceros station and a customer kiosk where the following services, among others, can be performed or attended:

  • General information: Schedules, rates, routes and, in general, any type of information of interest.
  • Management of own cards: Registration, duplication, restoration, renovation of large family / single parent.
  • Management of suggestions, claims and incidents for operations carried out in automatic machines.
  • Management and collection of supplements.
  • Exculpatory in case of train delays.
  • Invoice request
  • Questions on contactless cards.
  • Lost and found collection. Lost and found are collected at the Punt del Client in Luceros, at Luceros, Mercado, Benidorm and Dénia stations.

Business hours at the Luceros customer kiosc

  • Weekdays from 7:30 a.m. to 2:30 p.m.

Customer service center at TRAM d'Alacant Luceros station


Dénia customer area hours

  • Weekdays: from 07:30 a.m. to 9:30 p.m.
  • Saturdays, Sundays and holidays:
    • From 1 October to 8 June: from 10:15 a.m. to 6:00 p.m.
      • Friday, March 29, Monday, April 1 and Thursday, April 11 have holiday hours.
    • From 9 June to 30 September: from 12:15 p.m. to 8:00 p.m.
Espai del Client en l'estació de Dénia


Customer information phone 900 72 04 72 – Free

Our aim is to offer TRAM d’Alacant clients all of the information related to our services:

  • Timetables
  • Fares
  • Lost property management
  • Places of interest and events
  • TRAM d’Alacant leisure and cultural activities

Customer service phone number timetable

  • Working days and Saturdays: From 7:30 a.m. to 10:30 p.m.
    • 27, 28 and 29 March: Extended telephone service  from 22:30 to 3:45.
    • 10, 17 and 20 June: Extended telephone service from 22:30 to 3:30.
    • From 21 to 24 June: Uninterrupted service.
    • 25 to 29 June: Extended telephone service from 22:30 to 2:30.
    • On Fridays, on Saturdays in July and August and the evening of 14 August, the service is uninterrupted.
  • Sundays and and Bank Holidays: From 8:10 a.m. to 10:00 p.m.