Customer service

• General information: Schedules, rates, routes and, in general, any type of information of interest.
• Management of own cards: Registration, duplication, restoration, renovation of large family / single parent.
• Management of suggestions, claims and incidents for operations carried out in automatic machines.
• Management and collection of supplements.
• Exculpatory in case of train delays.
• Invoice request
• Questions on contactless cards.
• Lost and found collection. Lost and found are collected at the Punt del Client in Luceros, at Luceros, Mercado, Benidorm and Dénia stations.

Business hours at the Luceros customer kiosc

• Weekdays from 7:30 a.m. to 2:30 p.m.

Dénia customer area hours

• Weekdays: from 07:30 a.m. to 9:30 p.m.
• Saturdays, Sundays and holidays:
  • From 1 October to 8 June: from 10:15 a.m. to 6:00 p.m.
  • From 9 June to 30 September: from 12:15 p.m. to 8:00 p.m.

Customer information phone 900 72 04 72 – Free

Our aim is to offer TRAM d’Alacant clients all of the information related to our services:

• Timetables
• Fares
• Lost property management
• Places of interest and events
• TRAM d’Alacant leisure and cultural activities

Customer service phone number timetable

• Working days and Saturdays: From 7:30 a.m. to 10:30 p.m.
  • 10, 17 and 20 June: Extended telephone service from 22:30 to 3:30.
  • From 21 to 24 June: Uninterrupted service.
  • 25 to 29 June: Extended telephone service from 22:30 to 2:30.
  • On Fridays, on Saturdays in July and August and the evening of 14 August, the service is uninterrupted.
• Sundays and and Bank Holidays: From 8:10 a.m. to 10:00 p.m.