FAQs
Write down the key words of your question
Nuestras preguntas
I have lost my Temporal Jove Season Ticket or it has been stolen, how can I get another one?
If you have lost your free Temporal Jove Season Ticket or it has been stolen, you must request an appointment at this link so that we can give you a replacement.
My free Temporal Jove Season Ticket is not working, how can I get another one?
If your free Temporal Jove Season Ticket has stopped working, you must request an appointment at this link so that we can give you a replacement.
What do I have to do to benefit from the extension of the free Temporary Youth Season Ticket until 31 July?
You don’t have to do anything. The free extension of the free Youth Season Ticket until 31 July is automatically renewed.
Does the free Temporal Jove Season Ticket have to be renewed every month?
No, the free Temporal Jove Season Ticket is activated for the entire free period, until 31 July 2023.
What is the ‘Free Temporal Jove season ticket’?
The ‘Free Temporal Jove season ticket’ is a personal and non-transferable card that allows people under 31 years of age to travel free of charge on TRAM d’Alacant network with no travel limit, until 31 July 2023.
Who can apply for the free Temporal Jove Season Ticket?
For young people up to and including 30 years of age at the time of application, which will be effective from 1 January to 31 July 2023, inclusive.
Where can I travel with the free Temporal Jove Season Ticket?
With the free Temporal Jove Season Ticket, you can travel on the entire TRAM d’Alacant network, after validating the card, until 31 July 2023.
Do I always have to validate the free Temporal Jove Season Ticket?
Yes, every time you start a trip you must validate your free Temporal Jove Season Ticket, just as you would do with any other transport ticket.
The appointment procedure to obtain the free Temporal Jove Season Ticket
Make an appointment in this link >>>
Instruccions:
- Select the pick-up centre or station, the day and time of your in-person appointment.
- To pick up your free Temporal Jove Season Ticket, you must bring your identification document and the receipt of your appointment (printed or digital).
- A person other than the applicant can go to pick it up as long as he/she brings the original document and the receipt of your appointment (printed or digital). In order to collect the free Temporal Jove Season Ticket with a SIP (national health card) number, you must also present your family record book.
Characteristics and conditions of use of the free Temporal Jove Season ticket >>>
Do I have to pay for the free Temporal Jove Season Ticket card?
No, the free Temporal Jove Season ticket is totally free, including the card.
Where can I pick up my free Temporal Jove Season Ticket?
Centres authorised to issue and collect the free Temporal Jove Season ticket, always by appointment.
| Station | Working days | Saturdays |
|---|---|---|
| Luceros | 8:00 – 20:00 | 8:00 – 14:00 |
| Mercado | 8:00 – 20:00 | 8:00 – 14:00 |
| Benidorm | 8:00 – 20:00 | 8:00 – 14:00 |
| Gata | 8:00 – 20:00 | 8:00 – 14:00 |
| Dénia | 8:00 – 20:00 | |
| Luceros Customer Center | 8:00 – 14:30 |
Can I travel with the same free Temporal Jove Season Ticket on the TRAM d’Alacant and Metrovalencia networks?
The free Temporal Jove Season Ticket is specifically for TRAM d’Alacant or Metrovalencia. You will be able to obtain several appointments for each transport card through its corresponding website.
Can a person other than the applicant pick up the free Temporal Jove Season Ticket?
A person other than the applicant can go to pick it up as long as he/she brings the original document and the receipt of your appointment (printed or digital). In order to collect the free Temporal Jove Season Ticket with a SIP (national health card) number, you must also present your family record book.
Do I need a special card for the free Temporal Jove Season Ticket?
Yes, you need a special card to travel with the free Temporal Jove Season Ticket; any other card you already have will not be valid. There is a specific Temporal Jove Season Ticket card for this use and it is free of charge.
