“Free Temporal Jove season ticket”, conditions

It is mandatory to make an appointment: To obtain your Free Temporal Jove Season ticket it is mandatory to make an appointment, even in case of loss or damage.

Register on the website: To make an appointment you must register on the website by accessing your “Personal Area”.

It is a personalized transport ticket: To collect your Free Temporal Jove Season ticket it is necessary to present the original document of the person who requested it (DNI, NIE, Passport or SIP in the case of minors under 14 years of age who do not have a DNI). and the receipt of your previous appointment (printed or digital). To collect the Subscription with SIP number, you must also present the Family Book.

Characteristics of the “Free Temporal Jove season ticket”

  • It is a single-person ticket called “free Temporal Jove season ticket” valid for travel in TRAM d’Alacant network, with no limit on the number of trips, for people under 31 years of age, until June 30, 2024.
  • The extension of free travel until June 30, 2024 is updated by recharging your Temporal Jove Season Ticket at the automatic ticket sales machines.
  • The season ticket is loaded on an anonymous cardboard card, but it is personal and non-transferable since it must be associated with an identity document, ID card, NIE or passport.
  • Both the season ticket and the cardboard card are free of charge.
  • To obtain it, it is necessary to have a valid identity document
  • When requesting an appointment, the season ticket pick-up location must be selected.
    • Other people’s season tickets can be picked up as long as the person who comes brings the original codes and ID cards.

To make an appointment you must register on the website with a mandatory identification document

  • You register from your personal area of the website (upper right button with a black background) with an email and a password and enter a DNI number or identification document in the personal data form, record the data,
  • In the case of parents or guardians, they may request a single appointment with the parent’s identification document number to obtain temporary passes for several of their children provided that, when going to the center to pick them up, in addition to the original document of the parent who has After registering on the website, present the Family Book and the DNI of each of the minors. If they do not have a DNI, this document can be replaced by the SIP.

and then go to the appointment request page https://www.tramalacant.es/en/appointment/ where the appointment request form will be displayed.

  • Select the pick-up centre or station, the day and time of your in-person appointment.
  • To pick up your free Temporal Jove Season Ticket, you must bring your identification document and the receipt of your appointment (printed or digital).
  • A person other than the applicant can go to pick it up as long as he/she brings the original document and the receipt of your appointment (printed or digital). In order to collect the free Temporal Jove Season Ticket with a SIP (national health card) number, you must also present your family record book.

Conditions applicable to “free Temporal Jove season ticket”

  • To travel in the TRAM d’Alacant network it is necessary to validate it before boarding the train and tram.
  • At the request of FGV staff, the holder must show the corresponding identity document, ID card, NIE or passport.
  • Fraudulent manipulation or improper use of the season ticket, as well as its use by a person other than the cardholder, will be sanctioned in accordance with current regulations.
  • In case of loss, theft or malfunction of the season ticket not attributable to the cardholder (breakage, damage, etc.), the cardholder may request a new free Temporal Jove season ticket by reapplying for an appointment on the website.

Personal Data Protection

Your personal data are processed by the CONSELLERIA DE MEDI AMBIENT, AIGUA, INFRAESTRUCTURES I TERRITORI in its capacity as Data Controller and incorporated into the Processing Activity “MANAGEMENT OF PERSONALISED CARDS FOR INTEGRATED TRANSPORT TICKETS” for the purpose of managing and monitoring the issuing and use of personalised cards for integrated transport tickets approved by the Generalitat Valenciana.
Articles 6.1.b and 6.1.c of the General Data Protection Regulation are the basis of lawfulness regarding processing. The data will be kept for the time necessary to fulfil the purpose for which they were collected and to determine the possible responsibilities that may arise.

Your data may be transferred in the circumstances envisaged by the Law. International transfers are not provided for.

To exercise your rights, you must submit a written statement to the Deputy Secretary of the Ministry of Environment, Water, Infrastructures and Territory. You must specify which of these rights you are requesting to be satisfied and, if you do not authorise the collection of identity data of the applicant or, if applicable, of the legal representative, you must provide the corresponding documentation proving the identity and representation. You may also exercise your rights electronically through the following link: http://www.gva.es/es/proc19970

Likewise, if you consider that your right to personal data protection has been violated, you may file a complaint with the Data Protection Delegate of the Generalitat Valenciana (dpd@gva.es) or before the Spanish Data Protection Agency (www.aepd.es).
You can find more information regarding the processing of personal data at Data Protection – Ministry of Environment, Water, Infrastructures and Territory – Generalitat Valenciana (www.gva.es)

Centres authorised to issue and collect the free Temporal Jove Season ticket, always by appointment.

 

Centres authorised to issue and collect the free Temporal Jove Season ticket, always by appointment.
Station Working days Saturdays Sundays and hollidays
Luceros 8:00 – 20:00 8:00 – 14:00                        –
Mercado 8:00 – 20:00 8:00 – 14:00                        –
Benidorm 8:00 – 20:00 8:00 – 14:00                        –
Dénia Customer Service Center 7:30 – 21:30       (1)(2)                     (1)(2)
Luceros Customer Center 8:00 – 14:30                          –

(1) From 1 October to 8 June: from 10:15 a.m. to 6:00 p.m.

(2) From 9 June to 30 September: from 12:15 p.m. to 8:00 p.m.