Recommendations

 

Respect interpersonal distance Use the Gel

 

 

When traveling put into practice the following recommendations, thank you! 

  • Do not use public transport if you belong to a risk group (elderly, chronically ill …).
     
  • Do not travel if you have been diagnosed with coronavirus or have symptoms compatible with the disease.
  • Respect the interpersonal distance
  • On the platform, when waiting for the arrival of the train or tram, fill the empty spaces along its entire length to maintain maximum separation from other people.
     
  • Inside trains and trams:
    • Distribute through the empty spaces along the entire length of the vehicle.
    • Keep a safe distance from other people.
    • Free the access of machinists to the cabins.
    • Although FGV vehicles and facilities are disinfected regularly, wash your hands and exposed areas after using our transport service.
    • Maintain correct hand hygiene

#forYouforMe #ThisWillHappen #WeAreWithYou

For any queries, our customer service channels are available at 900 72 04 72 and on twitter @tramdealicante, with hours of operation from 6 am to midnight from Monday to Saturday and from 7 am to midnight on Sundays and holidays.

  • At the stations, you can contact our customer service staff through the intercoms located in lobbies and platforms.

Information for companies: What to do about the Coronavirus

COVID-10 infection, how to prevent infection, hygiene, prevention and protection measures, what to do in case of suspected infection in a workplace … Access the Health pdf in a new tab.

Helpful Links:

Conselleria de Sanitat Universal i Salut Pública

Ministry of Health, Consumption and Social Welfare

WHO website

Coronavirus disease outbreak (COVID-19): guidelines for the public (WHO)