Customer Point


TRAM d’Alacant has a center at Luceros station where the following services, among others, can be performed or attended:

  • General information: Schedules, rates, routes and, in general, any type of information of interest.
  • Management of own cards: Registration, duplication, restoration, renovation of large family / single parent.
  • Management of suggestions, claims and incidents for operations carried out in automatic machines.
  • Management and collection of supplements.
  • Exculpatory in case of train delays.
  • Invoice request
  • Questions on contactless cards.
  • Lost and found collection. Lost and found are collected at the Punt del Client in Luceros, at Luceros, Mercado, Benidorm and Dénia stations.

Business hours

Weekdays from 7:30 a.m. to 2:30 p.m.